Terms and Conditions

These terms and conditions govern your use of our website. By using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website. Unless otherwise stated, we or our licensors own the intellectual property rights in this website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.


Limitations of Liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or fully up-to-date.

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

Terms of Sale

Your contract for purchases made through this site is with Emmerald Polymers (UK) Ltd, and you undertake that any and all goods ordered by you are for your own use only. Accordingly, Emmerald Polymers (UK) Ltd do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products purchased from us. You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price. We will do our best to correct errors and omissions as quickly as practicable after being notified of them. If you cancel and you have already paid for the goods, you will receive a full refund. You may cancel your order at any time prior to your order being processed.

You agree that email can be used as a long-distance means of communication. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it. You undertake that all details you provide to Emmerald Polymers (UK) Ltd for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If there are any changes to the details supplied by you it is your responsibility to inform Emmerald Polymers (UK) Ltd as soon as possible.


Delivery and Returns

All deliveries are usually within 10 working days from the date the order is received. We will replace or where appropriate repair any goods that fail within 6 months calendar months of delivery by reason of faulty materials or workmanship, provided that you notify us within a reasonable period of the failure. In all cases, remedies offered by us shall not affect your statutory rights or our responsibilities under the sale of goods act. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, Emmerald Polymers (UK) Ltd reserve the right to investigate defects notified with our technical team within a reasonable period and shall, at its own option, make good, replace or repair any damaged or defective goods found due to manufacturing fault.

The above terms apply relate to products manufactured and supplied by Emmerald Polymers (UK) Ltd only. Emmerald Polymers also reserves the right to make a charge for collecting goods from your premises in circumstances where they are not defective but you have cancelled your order. Your statutory rights are not affected.


We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version. These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website. Nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law. This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England. Under data protection laws, you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.

Website Licence

You may view, download for caching purposes only, and print pages from this website for your own personal use, subject to the following restrictions. You must not republish material from this website, including republication on another website. You must not sell, rent or otherwise sub-license material on the website. You must not reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose. You must not edit or otherwise modify any material on the website. You must not redistribute material from this website except for content specifically and expressly made available for redistribution.